Please read, surfaces across Google ie: Google Shopping Free Listing, if you need guidance on this topic, the below is for Google Shopping Paid Ads.
A very simple question with multiple reasons, we will start with the most common and basic issues you might have with showing products in Google Shopping.
1) Google Shopping Products Not Visible In Non-Native Countries
As of 3rd of October 2016, you can no longer view products from countries outside of your own. For example if I’m in France and want to buy a product in the UK and want to use Google Shopping, than you will only see ads from France. Or if you are in a country that does not support Google Shopping, than in this case you will see nothing.
I have explained in more detail about products not being visible in Google Shopping
You can find a full list of which countries Google Shopping supports.
If you do want to see a preview of ads outside your native country, check out this link: http://isearchfrom.com/
2) Your account / products have not been reviewed yet.
Every account when submitting a new data feed or setting up a new account will have an initial manual and automated review. This process can take up to 3 working days (not Saturday & Sunday). To check the status, you can log in to your Google Merchant Center account and click on Products > Diagnostics or Products > All Products if you want to view individual products
In the diagnostics panel you will see a graph, showing you an overal data of approved, disapproved, under review etc…
3) Some or all products are in violation or have data feed errors
Check your diagnostics tab inside Google Merchant, you might find Errors and Warnings. Products > Diagnostics
Check your data feed, there might be a crawling or import errors. Products > Feeds > Click on your feed > Processing
Data Feed Errors are issues that need to be fixed for the product to be considered for reviewing, not fixing this issue might result in an account suspension.
Warnings are issues that help improve the data feed quality.
4) You have not connected Google Merchant Center to Google Ads
Check your Google Merchant Center account, if Google Ads is linked.
In the top right corner click on the wrench and click on Account Linking.
If your login email address for Google Merchant Center is the same as your Google Ads Account, then you will see your account number listed under Your Google Ads Account, simply click on link.
If the login details are different, click on the blue plus button and enter in your Google Ads account number, you can find this by logging into the Google Ads Account, and copy the number in the top left or right corner.
5) You have not created a Campaign
Look into your Google Ads campaign and see if you have a campaign with the label product listing, if not you can create a shopping campaign in Google Ads.
6) Your bids are too low
Your bids could be too low, I always recommend starting with $0.50 / £0.50 to ensure enough breathing room is established for the CPC
7) Titles and Descriptions are not relevant
Ensure that what you are searching for is visible in the titles and descriptions. The titles have a high-ranking factor. Google only shows ads for search terms that match or are relevant to the title of the product submitted in the data feed.
8) Your quality score is too low
You might find that the landing page experience score is very low on your products, read the following article to check what the quality score is of your products for Google Shopping
9) You have assigned variants but some fields are missing
When adding variants you need to at least have one of the following attributes filled in. If this is not added, you will not gain the full potential.
- Color
- Material
- Pattern
- Size
10) Make sure your products are not listed on other marketplaces
Make sure your products are not being submitted from other sites or marketplaces such as eBay, Amazon, Etsy. As only 1 listing per business is allowed. You the merchant is the business.
11) Image Quality
- Make sure your images are at least 250 pixels in width and height and are of high quality, recommended 800 pixels
- Do not upscale your images
- Ensure your products are correctly visible
Tip
It is strongly recommended to use Google Ads data, instead of visually looking for your own products in Google Shopping. As this negatively affects your ranking. Want to know more, have a read on why searching for your own ads is a bad idea.
Hi for some reason my products are not showing up when building the Google Ads campaign. My merchant feed doesn’t appear to have any issues but after selecting the Merchant Feed linked to the account, it asks me to select the country where my products will be sold, and all countries come up as “no products”. I have made sure the feed counts with my country but still no working. Any ideas?
This usually happens when you have not waited long enough. If the products are approved in Google Merchant Center, it can take a few hours before it’s available in Google Ads, try to wait at least 24 hours.
Thanks for letting me those tips. But I still have errors on my list even though I make sure to follow tips. It’s really frustrated
If you still have issues listing your products, please contact [email protected] for personal help.
every thing is done as above mentioned but still products are not visible in the campaign … please help me to get rid of this issue
If the above article did not help, then a deeper analysis of both Google Merchant Center and Google Ads needs to be done. If you are interested in my help, please contact me [email protected]
For point 10 – it would be good to understand this a little more. We are selling products via our website and on Amazon. We have a shopping feed setup from our website, but the products are not appearing. Could it be because we are also selling them on Amazon too?
Hello Squidgy, It’s a policy violation to have the same product advertised multiple times on Google Shopping. If you are targeting the US, you need to be aware that Amazon has started advertising. Having your own company list products and Amazon at the same time means you are taking an unfair advantage, which is a violation. You will notice point 10 is in effect if your account is suspended. I recommend starting with the basics, such as checking if your products are approved and that the titles describe the product accurately. Than ensure your Adwords campaign is correctly set up.
If you need any further help, please let me know.