The Shopping Actions return policy does not allow items exceeding specific weight and length dimensions.
For returns initiated after October 30th, 2019, merchants will be responsible for the freight cost of returned items that exceed those policy requirements.
Review the items on your feed and make sure that your return-eligible items can be returned without any special packaging requirements. Check that your items (including packaging) do not exceed the following dimensions:
If an item does not meet the requirements, you can do one of the following:
If you have any questions, contact Google at [email protected], reach out to your Google point of contact or contact Feedarmy below.