Getting suspended in Google Merchant
A slow loading landing page can be the first issue. If you have slow loading pages, consider using page speed tools to understand what is causing the
You may find this is not the only cause of the issue. Ensure to check all other issues listed below.
IP or Country Blocking
Any IP or country blocking is not allowed. This means that a customer from the UK, searching on Google Shopping Australia, needs to be able to buy the product and not be redirected or blocked. If you are redirecting users for the purpose of matching the currency, then instead of doing this
Redirecting users based on IP’s is not allowed. As with the above issue, a customer from the UK, searching on Google Shopping Australia, needs to be able to buy the product in Australian Dollars and not in British Pounds. Yes, you might do this to improve the convenience of your customer, however, Google has a requirement where it needs to check and match the data of the product. When you redirect, this data no longer matches.
Sometimes a bad connection between your server and Google’s crawler can happen, get in touch with your hosting company to check if there are any recent DNS issues.
Check your server logs for any server errors, coding errors etc… Ensure
It Works In My Browser
A common answer from merchants is that it works for me in my browser. Unfortunately, this does not mean it works for everyone. As there can be a lot of technical issues related to the inaccessibility. So using your browser to verify if your website is working is not correct.
Instead you need to check your server logs.
A product landing page must be online 100% of the time. If you have frequent downtime issues, get in touch with your hosting company to find a solution. Systems such as Cloudflare may assist in reducing the
Clear Landing Page
A clear landing page that accurately represents the product you sell, with a single price, and a single add to cart button.
PopUps, windows, banners or anything that obstructs the product landing page information is not allowed. You can however have it in the corners where it does not block the view or process of the product information.