Starting in March 2024, I have seen a few accounts that require you to verify your identity if you are suspended. I am unsure when this happens or in what conditions, as not all accounts require this.
Identity verification is triggered when there’s a discrepancy between the user’s location and the target country. This is based on the account and client details I have for each account with this specific requirement. Understanding this trigger will help you anticipate when identity verification might be required.
When verifying your identity, ensure you follow the steps accurately. For example, the first option would be to choose business or personal. Make sure to choose the correct option for your type of business.
It will then ask you to submit official government-issued documents such as a business license, passport, etc.
Once the details are submitted, you can request a review for your Google Merchant Center account.
Hey Emmanuel, whenever I try and click ‘Verify Identity’ nothing shows up and support tells me that I have to verify my identity before contacting them. So a bit stuck at the moment
Maybe it requires a popup, and your browser is blocking popups. I don’t remember if it’s a popup or a normal in browser window.
Thank you for this I was able to sort it out through use of another account. I was able to get my shopping ads live for a short while. However, I got flagged for misrepresentation again. Would you be able to let me know of any glaring issues on my site. I would really appreciate it! streamshopau.com
For support regarding suspensions, please email me at [email protected]
Thank you.
I am from Bangladesh. Can i veryfie my usa gmc on BD Passport
If you are living in the US, Google will ask for US specific details. Check what Google is asking, as long as the details match it should be ok.
Hi Emmanuel.
First of all. Thank you for this space.
I have a business account with Google Merchant Center, but we’ve been flagged for ‘misrepresentation’ and they are asking us to verify our identity.
The company is registered in the U.S., we have a U.S. bank account, and everything necessary to operate in the U.S. is in place. Is there any way they would accept a foreign document? I’m currently in Peru, but when I try to request verification, it states that the document must match the country of the account, which in this case is the U.S., while my passport is from Peru.
Could someone in the U.S. who works for us verify the account, even if their name doesn’t appear in the company’s articles of incorporation? Is there any way to pass the verification process if we are foreigners, despite already having sold thousands of dollars through GMC?
Thanks in advance.
If you are in Peru, you should not setup a virtual business, they tend to not get approved. Google expects real businesses, meaning a business with a physical location and where you, the merchant, is located. However, in some cases you can get approved if you are in a foreign country, but only if you have already an established business in your home country. So in this case Peru.
I am Pakistani resident but our business in USA about my company is registered in USA, how to get google merchant center account Can use verify identity verification for payments From Pakistan (passport / driving licence / national id card)
I doubt you can. If you registerd a US business, the chances of success are low. You should have setup your business in Pakistan where you are located. Google tends to not approve businesses that are setup in a foreign country.
is there anyway to remove the identity that i’ve verified from a merchant account? So i can use another identity to verify it.
No, that is no possible. And most likely the reason for this is to stop users from selling GMC accounts.