You can now show your return policy in your free shopping listings and shopping ads. These new features allow you to show your policy for customers to read the return details before clicking on an ad or listing.
Adding return policy details results in better performance and increased trust for both customers and Google.
What You Need To Prepare
- Your return policy page must contain at least:
- which countries you accept returns from
- how many days after delivery you can return a product
- complete steps to initiate a return (email, telephone, address, return procedures)
- when to expect a refund
- Which country the return policy applies to
- Your policy URL
- If you accept returns or not
- How can customers return products? (In-store, at a kiosk or by post)
- How a customer receives a return label (download/print, in the box, or customer responsibility)
- How many days after delivery can a customer return a product?
- If a customer can return a product in new, used, or both conditions?
- In which currency does the policy apply?
- Is there a restocking fee?
- If or what a customer needs to pay for defective products or customer remorse.
Below you can choose GMC Next or GMC Classic (whichever Google Merchant Center version you are using)
Google Merchant Center Classic
Step 1) Google Merchant Center Classic
- Go to Google Merchant Center
- Click on the gear icon in the top right corner
- Select Delivery / Shipping and returns from the tools menu
- Click on the tab Returns policies
- Start the setup by clicking on Add policy
Step 2) Add Your Country
Add your country by searching and selecting the country you are targeting.
If you have one policy for multiple countries, select all countries it applies to. If you have a policy for each country, you can create multiple policies.
Step 3) Add Your Policy URL
Add your policy URL and choose if you accept returns or not.
Step 4) Choose How Customers Return Products And How To Receive The Return Label
Most merchants will have their products returned by post. And choose to let the customer download/print the return label for defective products and customer remorse.
Step 5) Add How Many Days A Return Is Valid
Most countries have laws that require a minimum return days requirement. For example, in the UK, it is 14 days of receiving the product. Check your local government for more information.
Add how many days the return policy is valid for.
Step 6) In Which Conditions Can Products Be Returned
A product condition for return can either be new or used or both.
Step 7) Define The Shipping Fees, Restocking Fees A Customer Needs To Pay
- Choose the currency the policy applies for
- Select if there is a restocking fee (non, fixed price, or a percentage)
- Choose if the customer needs to pay for returning products or not.
Google Merchant Center Next
Step 1) Google Merchant Center Next
Go to Shipping and returns > Return Policies and click on the blue + add return policy
Step 2) Countries and Policy
- Add your return policy URL from your website
- Select which countries the policy applies to, if it’s all countries, then select all countries.
- Select if you accept returns or not and if yes, based on which conditions.
- Also select if you accept exchanges or not.
Step 3) Condition and Window
- Choose based on which product conditions you accept returns
- Enter how many days your return window is based on
- Add if you provide extended returns, such as during Christmas and New Year
Step 4) Method and Fees
- Choose how customers can return your products
- Also choose which currency the policy is about (choose the same currency as the feed you have submitted)
- If you have a restocking fee, explain that here
- Add how many days the refund processing time wil be